Support Policy

We're here 24/7 to Help

Gluons want to help your business succeed, so we've put together a team of people on our support team who are dedicated to doing so. They're there to help you 24 hours a day, 7 days a week and will do their best to address any e-commerce questions you might have about your Gluons account.

We've also spent time creating content-rich support articles and documentation that answer many of the typical difficulties and queries that our Gluons community members have. All of these are available through our Support Portal.

Our purpose is to assist you in maximizing the potential of your internet business. Realistically, though, Gluons can and will only help and support you to a certain extent.

Support Restrictions

The Gluons support staff is always ready and eager to answer inquiries about the Gluons product's functioning, user interface, settings, and other typical instructional questions.

While there are many areas in which we can provide complete help, please be aware of the following circumstances, which may restrict our capacity to completely support your difficulties.

Software Issues

If you have a problem with the Gluons platform's functionality, particularly those that appear to be caused by a suspected programming error, please notify us as soon as possible by sending a trouble report, starting a support chat, or calling our helpline.

Posting such issues on the Gluons forums or on social media networks will prevent us from properly addressing and resolving the problems. Please assist us in addressing your issues by sending them to our support services through the appropriate channels.

Using Our Community Forum

While we're on the subject of forums, Gluons offers a user forum to our active merchants as a courtesy so that they may share ideas and information about Gluons as well as their unique online business experiences. It is our goal for each client to have a great experience while using the forum. As a result, when utilizing our community forum, we require that you follow certain general standards and restrictions.