Frequently Asked Questions

1. Can I use only one earbud at a time?A: Yes, both earbuds can be used independently at Mono Mode. You can refer to the "Mono Mode" operations on the user manual.2. Does the case charge via USB C?A: Yes, the charging case is charged via USB-C port.3. Can I adjust the volume up and down on the earbuds?A: No, there is no volume control on these earbuds. So the volume needs to be adjusted via the connected device or control via the voice assistant.4. What is cVc 8.0 Noise Cancellation Technology?A: Qualcomm cVc noise cancellation technology brings advanced audio enhancements and noise suppression which delivers the best possible call quality on Bluetooth devices. The person who talks to you will hear your voice clearer.5. Why do my earbuds fall out?A: The ear tips and wearing way will influence the fit and comfort. Please kindly choose the most suitable ear tips (S/M/L included) and adjust to secure the earbuds when wearing to perfectly fit and enjoy.